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| What
is the difference between an Online Group Order and a Standard Group
Order? With a Standard Group Order, the Instructor first passes out Stacker Brochures for their students to take home. Students make their choices on the Stacker Brochures and then return it to the Instructor along with a check. The Instructor consolidates all of the student orders into one and sends a single total order to Speed Stacks along with one check for the total amount. The Instructor also picks out free Bonus Items for the schools program based on the size of the Group Order. Speed Stacks ships all the products in one shipment to the Instructor who passes it out at school. With an Online Group Order, everything is the same except that students make their choices online and pay for their orders individually on our secure website using a credit card. Although both Online and Standard Group Orders get discounted prices, Bonus Items are not offered for Online Group Orders. All of the other steps with an Online Group Order are the same as with a Standard Group Order. |
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| Which
type of Group Order should I do, Standard or Online? Instructors should always do a Standard Group Order unless there is a good reason not to (problems with collecting money from students, etc). Note that some students may not be able to participate in an Online Group Order due to lack of internet and/or credit card access. Also remember that Bonus Items are not offered for Online Group Orders. |
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| What
if I want to order products for my school as part of an Online Group
Order? To add products for your school to an Online Group Order, simply choose your items online and pay for them individually with a credit card, just like your students. This is also a good way for you to order for students who do not have internet and/or credit card access. |
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| How
long do my students have to place their orders with an Online Group
Order? The standard Online Group Order window is 2 weeks. Longer or shorter windows may be selected when you set up your Online Group Order. Each time a student logs in, a "counter" is displayed alerting to the time remaining to place an order before the window closes. |
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| What
if some of my students miss the window for placing their online orders? We are not able to make additions to an order once the window closes. If there are 10 or more individuals who still need to order, you can place another Group Order. If not, those individuals can still get our products through retails stores or at our online store at (note that retail prices will apply). |
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| Can my students make changes to their online orders after they complete their order? Generally no, but minor changes (like color) may be able to be made prior to shipping. Instructors must call us while the order window is still open to make changes for their students. We cannot accept calls from students regarding Online Group Orders. If a student would like to add to an order, simply have the student place an additional order. | ||
How
do I set up an Online Group Order? To set up an Online Group
Order just call us at 1-877-GOT-CUPS (468-2877). More
about the sign-up process overview of
the online order process.. |
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| With
an Online Group Order, can Speed Stacks ship student orders separately,
directly to each student? No, the entire order must be shipped directly to the school and be passed out by the teacher. This is how we are able to offer Group Discounts. |
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Should
I do a Group Order or should I direct my students to retail stores? |
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| Is
there a minimum number of items required to qualify for a Group Order? To qualify for a Group Order discount you must have 10 or more students participating. Orders for less than 10 students can be placed through our website or students can purchase their products at retail stores. |
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What
is the difference between an Instructor Order and a Group Order? A Group Order is for students to purchase their own Speed Stacks products through their school with reduced pricing. |
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| Why
are bonus items not available for Online Group Orders? The additional processing costs for Online Group Orders prevent us from being able to offer Bonus Items with this type of order. |
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| How
long does it take to receive my order? Once Speed Stacks receives your Standard Group Order or your window closes for an Online Group Order, the order will ship within 2 business days. Shipping via UPS Ground within the US takes 2-7 business days. Shipping to Canada is approximately 5 business. |
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| How
do I calculate shipping? Shipping is already included in the cost of the product. |
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Are
taxes included with my order? For Standard Group Orders In Colorado and Texas, you do not need to pay taxes for a Group Order unless you are sending us the checks from students directly. If you send us student checks directly, each student must include sales tax with their payment amount at the tax rate that is applicable for your area. Call Speed Stacks with any questions about this policy. For Online Group Orders for students purchasing via credit card, tax is factored for each purchase and added to the total sum for the order. |
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| Why
are replacement cups for the students not free? We offer lifetime replacement of our cups (regardless of reason) to teachers as a way of saying thanks for continuing your Speed Stacks program. Because of the huge number of students with their own cups, we unable to offer free replacements to students. |
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| Need more
help? Contact us by email
or call toll-free at 1-877-GOT-CUPS (468-2877) |
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|
Sport
Stacking Accessories,