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 Home
> Speed Stacks Store > Help
> Shopping FAQs |
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Shopping FAQs at Speed Stacks and Answers from Customer Service Select from these most commonly asked questions and see your answer below. |
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The Tuesday Teaser does not display | |||||
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When do you process my order? | |||||
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Is it safe to use my credit card? | |||||
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What is your privacy policy? | |||||
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How long will the store hold cart contents? | |||||
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I selected an item to buy but my cart is empty | |||||
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What are my shipping options? | |||||
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How do I cancel an item from an order? | |||||
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What if I have a return? | |||||
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How do I contact Speed Stacks? | |||||
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If I make a mistake while ordering online | |||||
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How do you know your order has gone through? | |||||
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What if I enter the wrong shipping information? | |||||
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What about international orders? | |||||
The Tuesday Teaser does not display |
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| PLEASE
NOTE: The Tuesday Teaser is
updated every Monday at midnight (EST or
Eastern Standard Time).
If you aren't viewing a current teaser PRODUCT graphic, try to refresh
your broswer display. You can try either of these two (2) methods:
1. Hold down one of the the shift keys on your keyboard and click on the reload / refresh button on your browser tool bar at the same time. 2. Hold down one of the the control (Ctrl) keys on your keyboard and click on the reload / refresh button on your browser tool bar at the same time. If the graphic still doesn't refresh, you may need to clear the cache files from your web browser. Since each browser and its' various versions work differently, contact your internet service provider's tech support for help in clearing the cache files on your system. -OR- You may place your order by telephone Tuesday. Our Customer Service representatives can help you place your order for the teaser and any other products you wish (call toll-free at 1-877-468-2877). |
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When do you process my order? | |||||
All fax, phone and posted orders are processed within 48 hours (business days M-F). Online orders are processed when you authorize and submit payment by credit card. Orders are filled within 2 business days. |
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Is it safe to use my credit card? | |||||
| Yes. We use the latest encryption technology to keep your information safe. (Read more about security) | ||||||
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What is your privacy policy? | |||||
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At SpeedStacks.com, we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. We are also committed to providing you the best possible online service and experience as well as the best products. The full details on our Privacy Policy are online. |
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How long will the store hold cart contents? | |||||
| Cart contents are held for 30 days. | ||||||
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I selected an item to buy but my cart is empty. | |||||
| If you have tried to add an item to your cart and the cart is still empty, you may not have "cookies" enabled on your browser. If you do not know about cookies or how they are used, please click here. | ||||||
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What are my shipping options? | |||||
| Added to the purchase price of each item is a stated shipping and handling charge for domestic (US) orders. | ||||||
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What if I enter the wrong shipping information? | |||||
| We will assist you in any way to correct the shipping information on your order. Call us at our toll-free number is 1-877-468-2877. | ||||||
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How do I cancel an item from an order? | |||||
| You may cancel by contacting us. However, if your order has entered our shipping process it cannot be canceled. In those situations, you can return the order within 30 days from date of shipment, and we will apply the appropriate refund. | ||||||
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What if I have problems or returns? | |||||
| If there is a problem with an order, please call Customer Service at 1-877-468-2877 or reach by email. | Return policy - details are online. | |||||
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How do I contact Speed Stacks? | |||||
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Just click here to contact us and tell us your concern. Reach us by email and we'll be in touch with you shortly. |
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What
do I do if I make a mistake while ordering online... Speed Stacks Customer Service is just a phone call away. We will assist you in any way to correct the order. Our toll-free number is 1-877-468-2877 |
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How do you know your order has gone through? | |||||
| After your order is placed, we will email you at the address you provide with confirmation of your order. | ||||||
| If you do not see your answer here, please reach us by email, and we will try to answer your question. | ||||||
| If you'd prefer to talk to us directly, call our Customer Service Center at 1-877-GOT-CUPS (1-877-468-2877). International customers should call us at 303-663-8083. | ||||||
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What about international orders? | |||||
| Please
Note: FOR INTERNATIONAL ORDERS: Speed Stacks pricing does not reflect additional fees that may be assessed by your country (eg. broker fees, customs, taxes, duties, etc.) |
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www.speedstacks.com About this web site: |
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Speed
Stacks, Inc. The Leader in Sport Stacking™ Copyright © 2000-2005 Speed Stacks, Inc. All rights reserved. |
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Policy |
Telephone:
Toll Free 1-877-GOT-CUPS (468-2877) |
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of Use |
Email -
Reach Speed Stacks by email. |
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Offices & Hours | ||||||
| Corporate - Contact
information. |
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| About Speed Stacks, Inc.: | International - Contact
information. |
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| About
Us Online |
Please contact our webmaster by email for any problems with this Web site. | ||||||